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FAQ

These are our customer service details. If you would like more information on anything, or do not see your question answered here, please contact us and we will get back to you as soon as possible.

Do you have a print catalog?

Sorry, we do not. We add new products weekly so our website is our most up-to-date catalog.

Do you ship products outside the United States?

No. At this time, we are unable to process orders from our website to ship to any destination outside of the continental United States. Additionally, and for security reasons, we are unable to process orders using an internationally issued credit card for delivery in the U.S. We apologize for any inconvenience this may cause.

Do you offer free samples?

We offer up to six free samples of our tulle fabric and ribbon upon request. Please send an email with your style and color requests as well as your name and mailing information. Samples take 2-5 days to receive.

I can't find a product I saw last week. Where did it go?

Occasionally we will run out of an item that we will not be restocking within the week. When this happens we remove the product from our site. The item is returned to the site when it is restocked. You may also call us to see when we expect the item to be restocked.

Do you charge sales tax?

Yes, in Washington state only (10%). We're required to charge sales tax in any state where we have a physical presence.

Will I receive an email confirming my order?

Yes. If you have provided us with an email address at the time of order then you will receive an email confirmation. The email will list all items purchased as well as any personalized information that you entered. Please look it over carefully. You will also receive an email when your order has been dispatched by USPS or UPS.

Will you send me a tracking number for my order?

Yes. When a label is created for your order, you will receive an automatic tracking number via email from USPS. If you do not receive an email, please check your junk folder first before calling us at (425) 881-8224.

May I place my order by phone rather than online?

Certainly. Please call (425) 881-8224 and one of our representatives will be happy to take your order by phone.

How do I know how long it will take to receive my order?

Most orders leave our warehouse within 48 hours. Special orders may take from 3-10 business days. Most items ship from Redmond, Washington (That's WA state, not DC). Please allow 2-6 days for your order to reach you within the USA. If you are concerned that your order will not arrive in time for your wedding, please contact us so we can work with you personally.

What is your return policy?

Please see our return policy for more information.  

How long have you been in business?

Your Wedding Company has served couples and wedding professionals online since 1997!

Why do you ask for the event date during the check out process?

This will help ensure that we get your order to you before your wedding or notify you if a different shipping option is needed.

Is your site secure?

Yes. Our site has security measures in place to protect against the loss, misuse, and alteration of the information that is given to us by our customers. For more information, visit our privacy link.

Which credit cards do you accept?

We accept payment by Visa, Mastercard, American Express, Discover, Paypal, business check and most debit cards.

When will my credit card be charged?

Your credit card will be authorized at the time you place your order, although it will not be charged until your order ships.

I placed an order. Can I change it?

Yes. We process and ship orders very quickly once they are received. However, you may still call us to find out if an order can be changed, added to or canceled. Unfortunately, changes or cancellations to shipped orders cannot be made.

Do you have local pick-up in the Seattle area?

Yes. Please call us to arrange a pickup. Pickups can be made if the items are in stock at our Redmond, WA location at the time you place your order.

Do you ship to PO Boxes?

Yes we do. Large orders may ship via UPS so please give both a physical street address as well as your PO box if you have one. Thanks!